Your information should have a clear job.

1. Scope

This Privacy Policy applies to Make 3D Things websites, the Print Studio browser application, customer accounts, purchases of downloadable design files, support communications, and other services that link to this policy.

Where applicable, we handle personal information in accordance with applicable Canadian privacy laws, including Alberta's Personal Information Protection Act and the federal Personal Information Protection and Electronic Documents Act.

2. Information we collect

Information you provide

• Account information: name, email address, username, password credentials, and account preferences.
• Order information: billing details, purchased designs, selected license type, transaction information, download history, and related order records.
• Design information: project names, saved design data, imported files, exported files, and related model information when you choose features that store those items with your account.
• Communications: information you include when you contact us for support, questions, licensing, or other requests.

Information collected through use of the site

• IP address, browser type, device information, referring pages, page activity, timestamps, and technical logs.
• Cart, checkout, login, account, and session information required for WordPress and WooCommerce to operate.
• Cookie and analytics information described later in this policy.

3. How we use information

We use information to operate the parts of Make 3D Things you choose to use. Common purposes include:

• Providing Print Studio and saving designs when you choose account based storage.
• Creating and maintaining customer accounts.
• Processing orders, confirming license selections, and delivering downloadable files.
• Providing customer service and responding to questions.
• Maintaining security, preventing abuse, troubleshooting errors, and protecting accounts.
• Understanding how the site and Studio are used so we can improve them.
• Meeting tax, accounting, legal, regulatory, and recordkeeping obligations.
• Sending marketing communications when you have chosen to receive them, subject to applicable law and your unsubscribe choices.

4. When information is shared

We may provide information to service providers that help operate Make 3D Things. Depending on the services you use, these providers may include:

• Website hosting and infrastructure providers.
• Payment processors and payment gateways.
• Email delivery and customer communication providers.
• Analytics, performance, fraud prevention, and security providers.
• Professional advisers and service providers supporting accounting, tax, legal, or business operations.

We may also disclose information where required or permitted by law, to protect rights or security, to investigate misuse, or as part of a legitimate business transaction such as a sale, merger, financing, or reorganization.

5. Cookies and similar tools

Make 3D Things may use cookies, local storage, and similar browser technologies to keep sessions working, remember preferences, maintain shopping carts, support login, measure site performance, understand usage, and improve the customer experience.

Some cookies are required for store, account, security, and session functions. Analytics or marketing technologies may be used according to the choices and consent controls available on the site and applicable law.

You can also use browser controls to manage cookies and stored site data. Some account, cart, checkout, and saved preference functions depend on browser storage.

6. Print Studio and design data

Print Studio can perform many modeling functions directly in your browser. When a feature operates locally, related design data may remain in your browser unless you choose to upload, save, purchase, or otherwise transmit it.

When you save a design to your account or use a feature that requires server storage, we may store the saved design, project name, model data, timestamps, ownership information, and related technical metadata so the save and load functions work.

Files you import can contain information that you or another creator placed inside them. Review files before uploading or saving them if they contain information you prefer to keep outside an online account.

7. Payments and orders

Purchases are processed through WooCommerce and the payment methods made available at checkout. Payment providers may collect and process payment information under their own privacy terms.

When a payment provider handles card information directly, Make 3D Things receives the transaction details needed to confirm the order and deliver your purchase rather than the complete payment card number.

8. Retention

We keep personal information for periods that support the purposes described in this policy and applicable legal, tax, accounting, security, and operational requirements.

Order and transaction records may be kept for legally required recordkeeping periods. Account and saved design information may be retained while your account remains active and for a reasonable period afterward where needed for backups, disputes, security, or legal obligations.

9. International processing

Some technology and service providers may process or store information in Canada, the United States, or other countries. Information processed in another country may be subject to the laws and lawful access rules of that jurisdiction.

10. Your privacy choices

Depending on the law that applies to you, you may have rights or choices concerning your personal information. These can include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Withdrawing consent for certain uses where consent is the basis for processing.
• Requesting deletion or closure of an account where applicable.
• Unsubscribing from marketing communications.
• Raising a concern about how personal information has been handled.

We may need to verify your identity before completing a privacy request.

11. Security

We use administrative, technical, and organizational safeguards appropriate to the information and services involved. Measures may include access controls, authentication, software updates, secure hosting practices, backups, monitoring, and protections provided by our service providers.

Security practices evolve with technology, the sensitivity of information, and the risks associated with the services we operate.

12. Younger users

Make 3D Things is designed for a general audience of 3D printing users. Where a person has not reached the age required to provide legally effective consent in their location, a parent or legal guardian should supervise account creation, purchases, and the submission of personal information.

13. Changes to this policy

We may update this policy as the site, Studio, store, service providers, or legal requirements change. The current version will be posted on this page with its updated date.

14. Contact and privacy requests

Privacy questions, access requests, correction requests, or concerns can be directed to the person responsible for privacy at Make 3D Things.